All cancellations and/or refund requests must be provided in writing.
Cancellations providing more than 4 weeks notice in relation to the scheduled arrival date will forfeit the initial deposit paid. Cancellations providing less than 4 weeks notice in relation to the scheduled arrival date will forfeit all monies paid.
In the instance of a part-cancellation, the manager of the park reserves the right to adjust any tariff that had been previously agreed upon based on the renewed number of bookings or total guests numbers.
Cancellation fees may also be held against accommodation that is no longer required depending on the length of notice given to the property
Please Note: This policy does not apply after the booking has commenced.
Through these uncertain times, we are able to offer flexible cancellation terms for bookings made directly with us. If there is a government mandated travel restriction which impacts you, we will provide a full credit for a future stay. Bookings made via third party websites will be subject to their terms. Please contact them directly to find out more or to make changes. If you wish to change, amend or cancel your Booking or any Additional Services please kindly contact us by email at email@example.com or by telephone on +612 6649 2753 .